Striving to provide its customers with a sense of trust from day one, Raymond Handling Concepts Corporation revealed some of its principles and client testimonials, reinforcing its commitment to employees and customers alike. As a result of their guiding principles and culture, the company has been heralded by its customers and consistently certified by Great Places to Work and named Bay Area Top Places to Work by Workplace Dynamics.
“For more than 30 years leading Raymond Handling Concepts, I have tried to build a culture based on mutual trust. I want the individuals that represent this company to understand that if we give trust first, we will be given it in return,” said Stephen Raymond. “Trust is a key factor in building lifetime relationships, and we are committed to both customer and employee as we move forward in our business to providing material handling solutions to Northern California, Nevada, and the Pacific Northwest.”
“It’s a “breath of fresh air” to work with a company that is so professional, accommodating, thorough and courteous. We are very happy we made the change to Raymond Handling Concepts Corporation,” said Elizabeth Schulz, Maintenance Coordinator, Sherwin-Williams.
To meet the goal of always improving employee and customer satisfaction, the company leverages a Net Promoter Score (NPS) strategy. NPS is a management tool that can be used to gauge the loyalty of a company’s customer and employee relationships. It serves as an alternative to traditional customer satisfaction research which is more closely correlated with revenue growth. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric.
In addition to its focus on customer satisfaction, Raymond Handling Concepts works hard to build an employee culture based on mutual trust. The leaders at Raymond Handling Concepts believe that its trust-based culture is the most important contribution they can make as a lasting legacy for the company. The company works hard at achieving this goal through consistency and leveraging measurable tools that help determine how employees are responding.